Mark Lewis, D.Sc

Customer Experience (CX) expert John R. Patterson discusses the role the customer plays in the future of your organization and what you should be...

More so than in other years, 2024 has made me acutely aware of how cycles appear in our world. Some natural, long-term cycles were most...

In the data-driven Knowledge Age, the ability to pivot is an iterative process built on collaboration with internal teams, partner organizations, and customers.